Difficult Conversations and Managing Conflict in Education Abroad
Tuesday, October 29, 2024
3:40 PM – 4:30 PM EDT
Location: Regency E
Presentation Description: Have you experienced a conversation with a student, parent, or colleague that escalated and impacted the outcome of a situation negatively? During this presentation, we will discuss key concepts and strategies around conflict management, difficult conversations, and the use of de-escalation techniques. Whether working with the program planning process, onsite emergencies, or student and parent engagement, these are skills that will help education abroad professionals and traveling program staff set expectations and improve the outcomes of challenging situations.
Learning Objectives:
Define three different types of conversations
Understand how engaging in differing types of conversations may lead to conflict
Develop strategies for facilitating a challenging conversation
